Community Skills & Enterprise Hub
A human-centred community ecosystem connecting digital inclusion, employability, and enterprise.
The Challenge
Local communities often face fragmented support systems where digital inclusion, employability, and enterprise development operate in silos, creating barriers for those most in need. Individuals fall through the cracks between disparate services, and SMEs struggle to access localized talent.
Strategic Insight
Designed an orchestrated ecosystem—'connective tissue'—rather than duplicating existing services. The core insight was to build a Human Concierge MVP backed by a Trusted Mentor UX.
The Approach & Execution
Developed a CRM-connected journey with warm handoffs, mapping referral pathways between SMEs, community engagement, and digital skills training. This involved cross-sector stakeholder alignment, process mapping, and establishing a unified digital referral architecture.
Evidence & Outcomes
Created a scalable operating model capable of measuring real social impact, currently in continuous iteration. The system replaces cold signposting with supported, trackable interventions.
Transferable Capability
This project demonstrates a repeatable methodology for aligning disparate stakeholders, designing human-centred technology adoption, and building systems that scale without losing the human touch.
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